FAQs

 

What if I need assistance after hours?
Please call the same telephone number you would call during the day for your physician. A physicians’ answering service will assist you in reaching the on-call physician. Also, the family medicine department is open for extended hours for urgent or acute needs. If it is a life-threatening medical emergency, call 911 for assistance.

What happens when my medical provider is not available?
If your provider is unavailable, someone from the department will return your call. If your questions or concerns can wait, your own provider will return your call upon his or her return. If it cannot wait, please tell the receptionist and an on-call physician or triage nurse will respond to your needs.

How do I obtain a prescription refill?
In order for us to best serve you, please have your pharmacist contact your medical provider to request a refill. Please call your pharmacy at least 48 hours before you need a refill.

How do I find out about my test results?
Your medical provider will discuss with you how test results will be shared. However, if you need assistance, call the department to leave a message for your provider.

What happens if I move and need my medical records?
Call 503-315-4610, or stop by the front information desk and we will assist you. Please allow 10 days for records to be mailed to your new physician.

What happens when I change my address or my insurance company?
If you are here for a visit, please let the receptionist know when you check in for your appointment. You may also call our business office at 503-399-2424 between the hours of 8:30 a.m. and 5:00 p.m. Monday through Friday.

What types of insurance does Salem Clinic bill?
Most insurance policies are billed for you, however, if your insurer requires pre-authorization, call 503-399-2424.