Having Trouble Reaching Us With Tmobile?


If you are experiencing a medical emergency, please call 911.

Let’s work together!

Salem Clinic is aware that some T-Mobile and Mint Mobile customers may be experiencing difficulties accessing and/or navigating our phone system. T-Mobile has been made aware of the problem. We apologize for the inconveniences this T-Mobile problem may be causing you. We appreciate everyone who has shared their experience and helped to pinpoint the issue to the carrier.

Here are some workaround options for contacting the Clinic:

  • Sign-up and use MyChart to send us a message or schedule an appointment.
  • You can call into the Clinic from a landline or mobile phone with service provider other than T-Mobile.
  • When calling from a T-Mobile phone, if the prompts aren’t registering the option you are pushing, hang-up and try calling again. It may take a couple of tries for T-Mobile to route the call through another part of their network.

You can also try one of the following numbers which will put you directly into our call queue without needing to push any options:

  • 503-485-8750 – Primary Scheduling
  • 503-485-8749 – Business / Billing office
  • 503-485-8748 – Imaging Scheduling (CT, MRI, XRAY, etc)

Here’s how you can help:

You can call T-Mobile customer service and inform them of the problem that you have experienced. From a T-Mobile phone, you can dial 611, or call 800-937-8997 from any phone, and let them know that you too are having issues with (dual tone multi-frequency (DTMF)/touch tones in phone menu systems.

Click here to sign into MYCHART