Virtual Care

 

Do you need to communicate with your doctor but you can’t, don’t want to, or shouldn’t come into the office? Salem Clinic is now offering several virtual care options for your convenience.

Some visit types can be conducted via questionnaire and messaging (e-visit), via telephone or through a secure video conference. Not all medical needs can be addressed remotely, but we will do what we can to address your needs at a time and location that is convenient to you!

MyChart Video Visit
If you have MyChart, log into your account and on the mobile app click on "Appointments", or from your desktop "Schedule an appointment" you can choose a provider you have seen in the last year for a video visit. Click on the date and time you would like to be seen, complete scheduling. Download the Zoom app if you have not already done so. When it is time for your appointment, check yourself in via MyChart and start your video visit. Your provider will join, it is that easy. Not a MyChart user? Give us a call at 503-399-2424 to sign up!

Video Visit
A video visit is a scheduled appointment with your doctor where you connect via video conference on your smartphone, tablet or other video-enabled PC. You will be able to see, hear, and speak to your doctor and they will be able to see, hear, and speak to you, similar to the experience you have with Apple Facetime or Skype calls.

Telephone Visit
A telephone visit occurs over the phone. You can call into the clinic to schedule a one-hour window of time for your doctor to call you to discuss your health concerns and needs. Your doctor will have access to reference your electronic health record during the call.

E-Visit
An e-visit is an electronic visit between you and your doctor that can be used for routine health issues instead of calling the clinic or scheduling an appointment. You will answer a series of questions in MyChart. The answers, along with your medical record information, will be used by your doctor to assess and treat you. You will receive a message back from your doctor within two business days. Your doctor may terminate the e-visit and advise you to come in to the office or proceed to the closest emergency department if at any time they determine your condition may be urgent or emergent.